Plan the visit
Explain resort facilities, arrival arrangements, dining options and experiences using your current information.
Callrix for Resorts
One resort.
So many guest needs.
Rooms, restaurants, treatments and experiences all create calls. Callrix helps guests find the information they need and makes it easier for requests to reach the right team.
A natural fit for your everyday calls.
Handle bookings and guest requests
Manage room, restaurant, spa and experience reservations, handle in-room requests and connect with your existing systems to coordinate reception, housekeeping, dining and guest services.
Support the whole stay
Answer questions after hours and help guests understand what is available, where to go and who can assist.
An example conversation
Can we book dinner after our spa treatment?
Callrix
Explains the dining options, checks availability and completes the reservation through your connected booking system.
Your team
Receives the confirmed reservation details and any requests that require personal attention.
Your operation, your instructions
Start with the calls
you need help with.
Choose the work Callrix should handle and what your team should take over. Keep the voice, information and next steps consistent with your service.
Explore how Callrix works- Resort-wide information and service hours
- Restaurant, spa and activity enquiries
- Guest requests and department routing
- Property-specific instructions across locations
Questions, answered
A few things you might be wondering about
Can it handle questions across several departments?
Yes. Your information and routing instructions determine which questions Callrix answers and which requests it passes to each team.
Can different locations have different instructions?
Yes. Each deployment can use the relevant location’s information, voice and escalation rules.
Does every booking system need to be connected?
Not at all. You choose which systems and workflows you want connected. Callrix can start by answering enquiries and capturing booking requests, then direct bookings and additional integrations can be added wherever they suit your operations.
Find the right level of coverage.
Choose a plan around your call volume, then build from there.
Make more room for your guests.
Let’s explore the calls Callrix can take off your team’s hands.