Help guests arrive with ease
Provide property-specific directions, parking information, access instructions and check-in details, helping every guest reach and enter the right property.
Callrix for Holiday accommodation
A helpful answer.
Even when you’re off duty.
From arrival instructions to questions about the property, Callrix supports your guests and captures the requests that need your attention.
A natural fit for your everyday calls.
Support guests throughout their stay
Answer questions about facilities, appliances, Wi-Fi, house guidelines and local recommendations using the information in your property guide.
Handle requests and alert your team
Capture maintenance issues, in-stay requests and urgent situations, then notify or transfer them to the right person according to your preferred handoff rules.
An example conversation
We’ve arrived, but we’re not sure where to park.
Callrix
Callrix uses the relevant property instructions and passes any unresolved issue to the nominated contact.
Your team
Receives a call summary and any unresolved requests that need attention.
Your operation, your instructions
Start with the calls
you need help with.
Choose the work Callrix should handle and what your team should take over. Keep the voice, information and next steps consistent with your service.
Explore how Callrix works- Property-specific guest information
- Arrival and departure questions
- Maintenance and assistance requests
- Messages for hosts and property teams
Questions, answered
A few things you might be wondering about
Can it support more than one property?
Absolutely. Callrix can support one property or an entire portfolio. It identifies which property the guest is calling about, provides the correct information per location and routes requests to the appropriate contact or team.
Can Callrix respond to a lockout?
Yes. Callrix can verify the relevant guest and property details, follow your approved lockout procedure and immediately notify or connect the nominated person. You remain in control of all access instructions and verification rules.
Does it replace my property management system?
No. Callrix works alongside your existing property management system. It handles guest calls and enquiries, then connects with your systems and workflows to share information, update records or alert your team when needed.
Find the right level of coverage.
Choose a plan around your call volume, then build from there.
Make more room for your guests.
Let’s explore the calls Callrix can take off your team’s hands.